GENERAL FAQ’s
What makes Digital Transfer Systems better than competing companies?
Through investment in the latest equipment, extremely knowledgeable employees,
and a dedication to superior customer service, we excel in all aspects of our
business.
We have a proven track record of delivering projects with a wide range of scope:
from small one or two 8mm reels to large million foot archival solutions.
How many years have you been in business?
We have been transferring films and videos worldwide for four years.
How big of an operation is Digital Transfer Systems?
We are a growing small business based out of Northbrook, IL. On any particular day we fulfill over 25,000 ft of movie-film.
What are the accepted forms of payment and what are the payment terms?
We accept Visa, Mastercard, and American Express.
Personal checks and money orders are also welcome.
Payment is due upon completion of a project and projects are shipped out
same day payment is received. If projects are for a state or government
organization, purchase orders are acceptable.
How long does the transfer take?
Allthough actual turnaround times depend on the size/complexity of a project,
all work is performed in-house with a typical turn-around time of 5-7
business days. If you would like to have your order completed sooner,
please contact us toll free @ 866-733-5383.
What are your hours of operation?
We are open Monday-Friday 9am - 6pm. If driving in from out-of-town,
call us in advance to schedule a weekend appointment.
Do you have a money back guarantee policy?
We guarantee the quality of our work.
We will work with you to correct any issues that present themselves.
In the unlikely event that you are still unsatisfied we will refund 100%
of the order total excluding shipping expenses.
How do I check on the status of my order?
You may check the status of your order by logging into your account
with your login ID and password. If you need to reset your password, call us
Monday-Friday, 9 am-6pm CST at 866-733-5383 or send an email to customerservice@digitaltransfersystems.net.
Tell me a little bit about your online ordering system.
Our state-of-the-art ordering process enables the end-user to completely
customize their transfer projects with titles, chapter marks, navigation menus, and much more.
There are no hidden costs: you will know exactly how much a
project will cost (assuming all information provided is correct).
You can login 24 hours a day, 7 days a week to check on the status of your order.
We constantly update your order information so you can know
at what stage of the production process we are at.
Is it safe, will you return my originals?
We highly recommend using UPS or FedEx for your carrier service.
They have never lost a single package in the four years we have been using them.
All original material is included in the same package as the created media.
Will my DVD player play the DVD disk that you create?
The only affordable option for home movies to DVD is DVD Recordable media.
These disks are compatible with most all DVD players (~95%) and DVD computer
drives and meet universal standards for compatibility. Incompatibility is due to
nonconforming players and not the fault of the disc.
For more information you can:
View a list of compatible players,
Call us and order a demo disk, or
Contact your manufacturer.
Are the DVD's DTS creates editable?
Please refer to our Do-it-yourself editing section.
How do I order and how should I send my movies?
There are several ways to place an order with us.
Please refer to our order options page for a complete list of options.
FILM TRANSFER FAQ’s
How many feet of film will fit onto a DVD?
We can fit 800-1000ft of 8mm film, 1000-1200ft of Super 8mm film, and 2000-2500ft of 16mm film onto a single DVD.
What type/size film do I have?
|
Reel Size Matrix |
|
Reel Diameter |
3" Reel |
4" Reel |
5" Reel |
6" Reel |
7" Reel |
8" Reel |
10" Reel |
12" Reel |
|
# of Feet |
50
|
100 |
200 |
300 |
400 |
600 |
800 |
1200 |
|
|
Film Formats |
|
|
What is included in the film transfer per foot price?
Transfer of movie film, repair of broken splices, correction of incorrect color
balance, minor editing, two-pass variable bitrate encoding to MPEG2 (DVD),
custom chapter headers (DVD), and one output format (DVD, MiniDV, Digital 8, DVD-Rom Data, or
external hard drive).
What are the optional features for DVD?
Popular features include titles, background music, and navigation menus.
Are there any hidden costs or charges?
No, the transfer price is the only cost incurred unless features and options are selected.
You can accurately determine the project price by using our online ordering system.
VIDEO TRANSFER FAQ’s
What video formats can you handle?
Please refer to our video formats guide.
What is included in the transfer price?
Output to DVD
60 or 120 minutes of transfer depending on length of source tape
DVD Disk
Black Amaray Case
Can I customize my video transfer?
We use different systems for transferring film and video.
If customization of video is required, transfer price will differ
from standard output to DVD. Please call our toll-free number
866-733-5383 to receive a custom quote for your project.
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How To Order
Comparison
Free DVD set with any high-definition order.
Free shipping with any order over $300.00.
